Terms and conditions for online courses and classes

Inicio Terms and conditions for online courses and classes

The present contracting conditions govern the relationship between Ana Neira Sotelino and the users of its website that are provided through the site www.old.bolboretaspanishschool.com.

Ana Neira Sotelino is committed to transparency and clarity in commercial transactions carried out on this website, ensuring a space committed to the rights of users and customers, so we recommend that before hiring any of the courses made available to you on this website, read these conditions and terms that apply to the hiring of training offered by Bolboreta Spanish School.

These terms define the commercial conditions that govern the relationship between users and Ana Neira Sotelino and will be binding from the moment any economic transaction is made on this website.

These terms were last updated on October 27, 2022.

Seller identifier

Under the provisions of Law 34/2002 of Services of the Information Society and Electronic Commerce (LSSICE), we offer you the following information:

Corporate name: Ana Neira Sotelino
CIF/NIF: 44088638F
E-mail: info@old.bolboretaspanishschool.com
Registered office: Iglesias Vilarelle. 36001, Pontevedra.
Its business activity is: Training
Purpose of the website: Offering and contracting of online training

Minor warnings

This website does not knowingly collect personal information from children under the age of 14.

Under no circumstances will data relating to the professional or economic situation or the privacy of other family members be collected from minors without the consent of their legitimate legal guardians.

If you are under fourteen years of age and have accessed this website without notifying your parents, you should not register as a user.

Acceptance and acceptance testing

As a condition for placing any order, the user must contact www.old.bolboretaspanishschool.com} and provide the corresponding information required for the acquisition of the courses available on this website. The ordering information you provide must be accurate, complete and current at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract with www.old.bolboretaspanishschool.com.

From the moment of acceptance, the user becomes a client of www.old.bolboretaspanishschool.com.

Purchase validation

The validation of the order by the customer expressly implies knowledge and acceptance of these particular conditions of contract as part of the conclusion of the contract. Unless proven otherwise, the data recorded by www.old.bolboretaspanishschool.com constitutes proof of all transactions made between www.old.bolboretaspanishschool.com and its customers.

Once the purchase has been made and as soon as possible, always within 24 hours from the execution of the purchase, Ana Neira Sotelino will send you an order confirmation by e-mail. If you do not agree with the information contained in this confirmation you can request the modification of the same or the cancellation of the contract.

Description of the service

Bolboreta Spanish School through its website www.old.bolboretaspanishschool.com offers online training courses, in downloadable format (videos with PDFs) or taught live through platforms such as Skype or Zoom on the teaching of Spanish as a foreign language.

Languages

The language of the contents offered in the courses is Spanish (Castilian).

Format

The contents offered in the courses may be in different formats (text, videos and downloadable contents), depending on the type of course.

Prices and taxes

The prices of access to the courses are always available through www.old.bolboretaspanishschool.com in the information sheet of each course.

I reserve the right to update them on the same web page, so we recommend that you update the page before contracting any service.

In accordance with the provisions of Law 37/1992, of December 28, 1992, regulating this tax and European Directive 2008/8/EC, the transaction may be exempt or not subject to it depending on the country of residence of the buyer and the condition in which the buyer acts (entrepreneur/professional or individual). Consequently, in some cases the final price of the order may be altered with respect to that shown on the website.

The price of infoproducts sold by www.old.bolboretaspanishschool.com includes Spanish VAT. However, the final price of your order may vary depending on the VAT rate applied to the order. For orders destined to other European Union countries, the Spanish VAT will be deducted and the VAT rate corresponding to the destination country will be applied. The final price will appear during the confirmation of your order and will reflect the VAT rate corresponding to the country of destination of the products.

Service prices may change at any time at the sole and exclusive discretion of www.old.bolboretaspanishschool.com. Services do not provide price protection or refunds in the event of price reductions or promotional offers.

Accepted forms of payment

Only payment will be accepted for online courses through the site www.old.bolboretaspanishschool.com:

Paypal
Credit card (stripe)
Bank transfer

Course contracting process

The course acquisition platform will be www.old.bolboretaspanishschool.com or Gurucan. To start the course contracting process in www.old.bolboretaspanishschool.com or Gurucan you must access the sales area and register from the register button.

You must fill in the information requested in order to purchase the course you have selected.

You will know when the registration has been formalized when you have received an email with the confirmation of the purchase.

Once the contracting process has been completed and accepted by www.old.bolboretaspanishschool.com, the course user passwords will be sent automatically by e-mail.

As a user, you acknowledge that the identification numbers and passwords assigned to you for access to these courses are personal and non-transferable, and you are solely responsible for the consequences that may arise from the misuse, disclosure or loss thereof.

In the event of non-compliance with this prohibition, the customer shall be solely responsible for the acts carried out by the natural or legal person who uses the user’s identifier in an unauthorized manner.

Once the payment or payments corresponding to the contracted courses have been made, Ana Neira Sotelino, as the person responsible for the domain www.old.bolboretaspanishschool.com, grants the user a limited, non-exclusive, revocable and non-transferable license for online access (via web browser) to the platform and to the training courses purchased and available.

Course and program development

Once you have registered in the course area, you will have access to all the material included in each course, whether they are texts, videos, downloadable materials, software, etc..,

Ana Neira Sotelino also reserves the right to deny access to the contracted courses to those participants who show behavior that affects the normal operation of the class or perform activities that violate its code of conduct, such as:

Dissemination, without the appropriate authorization, of the materials provided during the courses or programs.
The use of a personal and non-transferable user name and password by more than one person at the same time, causing a clear fraud to the company.
Engaging in activities that violate the intellectual property rights of www.old.bolboretaspanishschool.com.
Lack of respect for the teacher’s authority.
Use of the class for a purpose other than that for which it was intended.

Modifications and validity of individual and couple classes

Changes to the scheduled dates of individual or paired classes can be made at the request of the student(s) as long as the teacher is notified at least 24 hours in advance and a mutually convenient time is found within the validity period of the lesson vouchers. Classes missed by the student without notifying the teacher will be charged in full.

Class modifications requested by the teacher will always be rescheduled even after the 24-week validity period.

The validity of class vouchers will be up to 12 weeks for 10-class vouchers and 24 weeks for 20-class vouchers, in both cases counted from the date of purchase of the voucher.

Buyer’s Rights: Returns and Withdrawal

Withdrawal is the right of a consumer of a good to return it within a legal period, without having to claim or give any explanation for it or suffer a penalty.

As a customer, you may have a period of 14 calendar days to cancel your purchase from the date of contracting by communicating to Ana Neira Sotelino, within the stipulated period and by any means permitted by law, your desire to exercise the right of withdrawal.

Language immersion program

PRICES AND PAYMENTS:

Ana Neira Sotelino reserves the right to cancel any trip that has not been paid within its term.

All bank charges are to be paid by the student. In the event that the bank charges a commission, we reserve the right to charge this commission to the student upon arrival at the language immersion site.

CANCELLATION CONDITIONS:

No refunds will be made for cancellations made more than one month prior to the start of the trip.
In case of cancellations on time, no more than 70% of the amount paid will be refunded.

To request a cancellation, please send an email to info@old.bolboretaspanishschool.com. In a maximum period of 48 working hours we will respond to this request. In case of accepting the refund, it will be made within a maximum period of 7 days and in the same method as that of the contracting.

CONTRACTUAL CONDITION:

The realization of group trips is conditioned to the inscription of 5 people. In the case that this group is not formed, Bolboreta Spanish School can cancel the trip without compensation for the client as long as it is communicated within a maximum of 30 calendar days before the scheduled start date.

ADMISSION AND EXPULSION:

Bolboreta Spanish School reserves the right to accept students under 21 years of age in exceptional cases.

In case of serious disciplinary offense or repeated misbehavior the student will be expelled without refund.

In the event of damage to third parties, all expenses incurred by the company due to such incident will be billed to the student who will not be entitled to any further claims.

Respect for the rules is essential. Students study and live together in the same house, sharing common spaces. If students do not follow the established rules, they will be expelled without refund.

Some examples of misbehavior are: making a lot of noise, smoking in the house, partying, consuming alcohol or any other narcotic substance, or any other inappropriate behavior.

LIABILITY AND FORCE MAJEURE:

Bolboreta Spanish School shall not be liable for any loss, damage, inconvenience, delay or failure related to the provision of the services due to causes beyond the control of Bolboreta Spanish School, including but not limited to those arising from force majeure, fire, natural disasters, acts of government, failure of suppliers or subcontractors, labor disputes, civil unrest, terrorism or terrorist threats of any kind, public health emergencies, negligence or willful acts by third parties or any event not under the direct control of Bolboreta Spanish School. These conditions do not affect the rights defined by the consumer protection laws of the host country.

OTHER TERMS AND CONDITIONS:

TRAVEL COVERAGE/INSURANCE: Bolboreta Spanish School recommends that all students have medical insurance and travel insurance.

PHOTO AND VIDEO MATERIAL: By accepting Bolboreta Spanish School’s terms and conditions, students agree to Bolboreta Spanish School’s free use of this material, which has been created by school staff, without the need to ask for student approval.

Withdrawal

The withdrawal period for digital content products will be suspended at the time the keys are used to access the digital content.

In most of our online courses at Bolboreta Spanish School we offer a trial period with a 100% refund guarantee until the first day of class (included). Until that time, the student may cancel the registration by communicating explicitly and unequivocally to Ana Neira Sotelino, within the stipulated period and by any means permitted by law, their desire to exercise the right of withdrawal.

In the courses in which we do not offer trial period, the customer will have a period of 14 days from the signing of this contract to withdraw from the contract. The period of 14 days for withdrawal in digital content products will be suspended at the time that the keys are used to access the digital content.

In case of cancellation of a student (for whatever reason), he/she will no longer have access to the contents of the course. In no case will any money be refunded for the content already enjoyed.

The user may make claims, returns or cancellations by sending an email to info@old.bolboretaspanishschool.com indicating your name and surname, the product purchased and stating the reasons for your claim.

Confidentiality

All information and documentation used during the contracting, development and execution of the contractual conditions that regulate the relationship between Ana Neira Sotelino and the client is confidential. Confidential information shall not be understood as that which is disclosed by agreement between the parties, that which becomes public for the same reason or that which must be disclosed in accordance with the law or with a judicial decision of a competent authority and that which is obtained by a third party who is not under any obligation of confidentiality. Both parties undertake to comply with the duty of confidentiality and to maintain it for a minimum period of two (2) years after the termination of the aforementioned contractual conditions that regulate the relationship between Ana Neira Sotelino and the client.

All information received from the client, whether images, texts, access data such as users and passwords, hosting or others, will be treated confidentially, being totally forbidden the transfer to third parties unless we have your consent and always for the same purpose in which the data have been obtained.

Exclusion of liability

www.old.bolboretaspanishschool.com does not guarantee that the availability of the service covered by this contract will be continuous and uninterrupted, nor for the loss of data that is hosted on its servers, interruption of business activities or any damage resulting from the operation of the services, or the expectations generated to the customer, as a result of:

Causes beyond the control of www.old.bolboretaspanishschool.com and fortuitous and/or major causes.
Breakdowns caused by incorrect use by the customer, especially those resulting from the contracting of an inadequate service for the type of activity and use carried out by the customer and/or third parties through its website.
Scheduled stoppages and/or alterations in the content made by mutual agreement between the parties for the maintenance or performance of exceptional actions previously agreed upon.
Viruses, computer attacks and/or other actions of third parties that cause the total or partial impossibility of providing the services.
Incorrect or deficient functioning of the Internet.
Other unforeseeable circumstances.

Thus, the customer agrees to bear within reasonable limits these circumstances, and therefore expressly waives to Ana Neira Sotelino any contractual or extra-contractual liability for possible failures, errors and use of the contracted service.

Ana Neira Sotelino shall not be liable in any case for errors or damages caused by the inefficient and bad faith use of the service by the customer. Neither shall Ana Neira Sotelino be liable for major or minor consequences due to the lack of communication between Ana Neira Sotelino and the customer when it is attributable to the non-functioning of the email provided or falsity of the data provided by the customer in his user registration of www.old.bolboretaspanishschool.com.

Causes for dissolution of the contract

Ana Neira Soteino may terminate or suspend any and all Services contracted through its website www.old.bolboretaspanishschool.com immediately, without notice or liability, in the event that you fail to comply with the terms and conditions set forth herein.

Upon dissolution of the contract, your right to use the services will cease immediately.

The following shall be causes for dissolution of the contract:

The non-payment of any installment when the student has chosen the flexible payment method.
Sharing passwords with others who are not students enrolled in the course.
The falsity, in whole or in part, of the data provided in the process of contracting any service.
Alter, circumvent, reverse engineer, decompile, disassemble or otherwise tamper with the security technology provided by www.old.bolboretaspanishschool.com.
Also cases of abuse of support services by requiring more hours than those established in the contract.

Dissolution implies the loss of its rights over the contracted service.

Data protection

In accordance with the provisions of EU Regulation 2016/679, of the European Parliament and of the Council of 27 April 2016. (RGPD) and the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, I inform you that, by accepting these terms of contract and my Privacy Policy, you give your informed, express, free and unequivocal consent for the Data you provide, to be processed by Ana Neira Sotelino, as data controller.

The legal basis for the processing of your data is the fulfillment of these terms and conditions. The data provided will be kept as long as you do not request the cessation of the service. The data will not be transferred to third parties, except in cases where there is a legal obligation.

Any person has the right to obtain confirmation as to whether or not Ana Neira Sotelino processes personal data concerning him/her.

Interested persons have the right to:

To know if I am processing your data or not.
To access your personal data.
To request the rectification of your data if it is inaccurate.
To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw your consent.
To request the limitation of the processing of your data, in some cases, in which case I will only keep them in accordance with the regulations in force.
To submit your data, which will be provided to you in a structured, commonly used or machine-readable format. It is only valid in certain cases.
To file a complaint with the Spanish Data Protection Agency or competent supervisory authority, if you believe that I have not served you correctly.
To revoke consent to any processing for which you have consented, at any time.

You may exercise your rights of access, rectification, cancellation and opposition by contacting: info@old.bolboretaspanishschool.com

All information received by the client, whether images, emails, texts, access data such as users and passwords, will be treated confidentially, being totally forbidden the transfer to third parties.

Confidential information shall not be understood to be that which is disclosed by agreement between the parties, that which becomes public for the same reason or that which must be disclosed in accordance with the law or with a judicial decision of a competent authority and that which is obtained by a third party who is not under any obligation of confidentiality. Both parties undertake to comply with the duty of confidentiality indefinitely.

Intellectual property and prohibitions

The contents available in each of the courses marketed on this website constitute a work of intellectual property whose rights correspond to the author of the training Ana Neira Sotelino, being protected by laws and international conventions.

Any form of reproduction, distribution, public communication, transformation, making available and, in general, any other act of public exploitation of both the courses and their contents is prohibited without the express and prior written consent of the author.

It is prohibited any act by virtue of which the users of the services or contents may exploit or use commercially, directly or indirectly, in whole or in part, any of the contents, images, forms, indexes and other formal expressions that are part of the formations without prior written permission from the author.

Specifically, but not exclusively, the acts of reproduction, distribution, exhibition, transmission, retransmission, broadcasting, emission in any form, storage in physical or logical supports, digitalization or making available from databases other than those belonging to those authorized by the author, as well as their translation, are prohibited, adaptation, arrangement or any other transformation of such formations, images, forms, indexes and other formal expressions that are made available to users through the courses or contents, as long as such acts are subject to the applicable legislation on intellectual property, industrial or image protection.

When we use excerpts from books and recordings in our courses, we do so purely for educational purposes and in accordance with the doctrine offair use:

The fair use, fair use o fair use (fair use(Wikipedia) is a jurisprudential criterion developed in the common law system, which allows limited use of protected material without needing permission from the owner of such rights, for example, for academic or informational use. It allows the legal, unlicensed quotation or incorporation of protected material into another author’s work, subject to the fulfillment of four conditions (Wikipedia).

European Consumer Law

The European Commission has created the first European platform for dispute resolution in online commerce under the latest consumer law. In this sense, as responsible for an online sales platform, we have the duty to inform our users about the existence of an online platform for alternative dispute resolution.

To resort to the dispute resolution platform, the user must use the following link: http://ec.europa.eu/odr

Jurisdiction and applicable laws

Ana Neira Sotelino and THE USER, shall be governed to settle any dispute that may arise from access to or use of this website, by Spanish law, and submit to the Courts and Tribunals of the city of Pontevedra.