Conditions for online courses and lessons

The present contracting conditions govern the relationship between Ana Neira Sotelino and the users of her website that are provided through the site.

Ana Neira Sotelino is committed to transparency and clarity in the commercial transactions carried out on this website, guaranteeing a space committed to the rights of users and clients. For this reason we recommend that before contracting any of the courses made available to you on this website, you read these conditions and the terms that apply to the contracting of training offered by Bolboreta Spanish School.

These terms define the commercial conditions that govern the relationship between users and Ana Neira Sotelino and will be binding from the moment any economic transaction is carried out on this website.

These terms were last updated on 27 October 2022.

Seller identifier

Pursuant to the provisions of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), we offer you the following information:

  • Company name: Ana Neira Sotelino
  • CIF/NIF: 44088638F
  • E-mail
  • Registered address:Iglesias Vilarelle, 8. Pontevedra CP 36001.
  • Its business activity is: Training
  • Purpose of the website: Offering and contracting online training.

Minor warnings

This website does not knowingly collect personal information from children under the age of 14.

Under no circumstances shall data relating to the professional or financial situation or the privacy of other family members be collected from minors without the consent of their legitimate legal guardians.

If you are under fourteen years of age and have accessed this website without notifying your parents, you must not register as a user.

Acceptance and acceptance testing

As a condition of any order, the user must contact} and provide the relevant information required for the purchase of the courses available on this website. The ordering information you provide must be accurate, complete and up to date at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract with

From the moment of acceptance, the user acquires the status of client of

Purchase validation

The validation of the order by the customer expressly implies knowledge and acceptance of these particular conditions of contract as part of the conclusion of the contract. In the absence of proof to the contrary, the data recorded by constitutes proof of all transactions between and its customers.

Once the purchase has been made, Ana Neira Sotelino will send you an order confirmation by e-mail as soon as possible, always within 24 hours after the purchase has been made. If you do not agree with the information contained in this confirmation, you may request the modification or cancellation of the contract.

Description of the service

Bolboreta Spanish School through its website offers online training courses, in downloadable format (videos with PDFs) or taught live through platforms such as Skype or Zoom on the teaching of Spanish as a foreign language.


The language of the contents offered in the courses is Spanish (Castilian).


The content offered in the courses may be in different formats (text, videos and downloadable content), depending on the type of course.

Prices and taxes

The prices for access to the courses are always available through in the information sheet of each course.

I reserve the right to update them on the website itself, so we recommend that the website is updated before contracting any service.

In accordance with the provisions of Law 37/1992 of 28 December 1992 regulating this tax and European Directive 2008/8/EC, the transaction may be exempt or not subject to this tax depending on the purchaser’s country of residence and the capacity in which the purchaser acts (entrepreneur/professional or private individual). Consequently, in some cases the final price of the order may be altered with respect to that shown on the website.

The price of the courses or infoproducts sold by includes Spanish VAT. However, the final price of your order may vary depending on the VAT rate applied to the order. For orders destined for other European Union countries, Spanish VAT will be deducted and the VAT rate corresponding to the country of destination will be applied. The final price will appear during the confirmation of your order and will reflect the VAT rate corresponding to the country of destination of the products.

Prices for services may change at any time at the sole and exclusive discretion of The services do not provide price protection or refunds in the case of price reductions or promotional offers.

Accepted forms of payment

Only payment will be accepted for the online courses through the website

  • Paypal
  • Credit card: (stripe)
  • Bank transfer

Course contracting process

The course acquisition platform will be or Gurucan. To start the process of contracting courses in or Gurucan you must access the sales area and register from the register button.

You will need to fill in the information requested in order to purchase the course you have selected.

You will know when the registration has been formalised when you have received an email with the confirmation of the purchase.

Once the contracting process has been completed and accepted by, the course user keys will be sent automatically by e-mail.

As a user, you acknowledge that the identification numbers and passwords assigned to you for access to these courses are personal and non-transferable, and you are solely responsible for the consequences that may arise from their misuse, disclosure or loss.

In the event of non-compliance with this prohibition, the customer shall be solely liable for the actions of the natural or legal person who makes unauthorised use of the user identifier.

Once the payment(s) corresponding to the contracted courses have been made, Ana Neira Sotelino as the person responsible for the domain www.bolboretaspanishschool.comgrants the user a limited, non-exclusive, revocable and non-transferable licence for online access to (mediante navegador web) to the platform and to the training courses acquired and available.

Course and programme development

Once you have registered in the course area, you will have access to all the material included in each one of them, whether they are texts, videos, downloadable materials, software, etc..,

Ana Neira Sotelino} also reserves the right to deny access to the contracted courses to those participants who show behaviour that affects the normal running of the class or carry out activities that violate its code of conduct, such as:

  • Dissemination, without the appropriate authorisation, of the materials provided in the course or programme.
  • The use of a personal and non-transferable username and password by more than one person at the same time, causing a clear fraud to the company.
  • Engaging in activities that violate the intellectual property rights of
  • Disrespect for the teacher’s authority.
  • Use of the classroom for a purpose other than that for which it was intended.

Modifications and validity of individual and couple classes

Changes to the scheduled dates of individual or paired lessons can be made at the request of the student(s) provided that at least 24 hours notice is given to the teacher and a mutually convenient time is found within the period of validity of the lesson vouchers. Lessons missed by the student without notifying the teacher will be charged in full.

Changes to lessons requested by the teacher will always be rescheduled even after the 24-week validity period.

The validity of the lesson vouchers will be up to 12 weeks for 10 lesson vouchers and 24 weeks for 20 lesson vouchers, in both cases counting from the date of purchase of the lesson voucher.

Buyer’s rights: Returns and cancellation

Withdrawal is the right of a consumer of a good to return it within a legal period of time, without having to claim or give any explanation for it or suffer a penalty.

As a customer, you may have a period of 14 calendar days to withdraw from your purchase from the date of contracting by informing Ana Neira Sotelino, within the stipulated period and by any means permitted by law, of your wish to exercise your right of withdrawal.


The withdrawal period for digital content products shall be suspended at the time the keys are used to access the digital content.

For most of our online courses at Bolboreta Spanish School we offer a trial period with a 100% money back guarantee up to and including the first day of class. Until that time, the student may cancel their enrolment by explicitly and unequivocally informing Ana Neira Sotelino, within the stipulated period and by any means permitted by law, of their wish to exercise their right of cancellation.

For courses where we do not offer a trial period, the client will have a period of 14 days from the signing of this contract to withdraw from the contract. The 14-day withdrawal period for digital content products will be suspended as soon as the keys are used to access the digital content.

If a student leaves the course (for whatever reason), he/she will no longer have access to the course content. Under no circumstances will you be refunded for content already enjoyed.

The user may make claims, returns or cancellations by sending an e-mail to indicating their name and surname, the product purchased and stating the reasons for their claim.


All information and documentation used during the contracting, development and execution of the contractual conditions that regulate the relationship between Ana Neira Sotelino and the client is confidential. Confidential information shall not include information which is disclosed by agreement between the parties, information which is made public for the same reason, information which is required to be disclosed by law or by a court order of a competent authority, or information which is obtained by a third party who is not under any obligation of confidentiality. Both parties are obliged to comply with the duty of confidentiality and to maintain it for a minimum period of two (2) years after the end of the aforementioned contractual conditions that regulate the relationship between Ana Neira Sotelino and the client.

All information received from the client, be it images, texts, access data such as users and passwords, hosting or others, will be treated confidentially, and the transfer to third parties is strictly forbidden unless we have your consent and always for the same purpose for which the data was obtained.

Exclusion of liability does not guarantee the continuous and uninterrupted availability of the service covered by this contract, nor does it guarantee the loss of data hosted on its servers, interruption of business activities or any damage resulting from the operation of the services, or the expectations generated for the customer, as a result of:

  1. Causes beyond the control of and acts of God and/or force majeure.
  2. Breakdowns caused by incorrect use by the customer, especially those arising from the contracting of a service that is inappropriate for the type of activity and use carried out by the customer and/or third parties through its website.
  3. Scheduled stoppages and/or alterations to the content made by mutual agreement between the parties for the maintenance or performance of previously agreed exceptional actions.
  4. Viruses, computer attacks and/or other actions by third parties that cause the total or partial impossibility of providing the services.
  5. Incorrect or deficient functioning of the Internet.
  6. Other unforeseeable circumstances.

In this way, the client accepts to bear within reasonable limits these circumstances, and therefore expressly renounces to claim any contractual or extra-contractual liability from Ana Neira Sotelino for possible faults, errors and use of the contracted service.

Ana Neira Sotelino shall not be liable in any case for errors or damages caused by the inefficient and bad faith use of the service by the customer. Neither shall Ana Neira Sotelino be liable for major or minor consequences due to the lack of communication between Ana Neira Sotelino and the client when it is attributable to the non-functioning of the e-mail address provided or falsity of the data provided by the client in the user registration of Ana Neira Sotelino.

Causes for dissolution of the contract

Ana Neira Soteino may terminate or suspend any and all Services contracted through its website immediately, without prior notice or liability, in the event that you do not comply with the conditions set out herein.

Upon termination of the contract, your right to use the services will cease immediately.

The following shall be causes for dissolution of the contract:

  • Failure to pay any instalment when the student has opted for the flexible payment method.
  • Sharing passwords with other people who are not students enrolled in the course.
  • The falsehood, in whole or in part, of the data provided in the process of contracting any service.
  • Alter, circumvent, reverse engineer, decompile, disassemble or otherwise tamper with the security technology provided by
  • Also cases of abuse of support services by requiring more hours than the contractually stipulated.

Dissolution implies the loss of its rights to the contracted service.

Data protection

In accordance with the provisions of Regulation EU 2016/679 of the European Parliament and of the Council of 27 April 2016. (RGPD) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, I hereby inform you that, by accepting these terms of contract and my Privacy Policy, you give your informed, express, free and unequivocal consent for the Data you provide to be processed by Ana Neira Sotelino, as data controller.

The legal basis for the processing of your data is the fulfilment of these terms and conditions. The data provided will be retained as long as you do not request the termination of the service. The data will not be passed on to third parties, except in cases where there is a legal obligation to do so.

Any person has the right to obtain confirmation as to whether or not Ana Neira Sotelino processes personal data concerning them.

Interested persons are entitled to:

  • To know whether or not I am processing your data.
  • To access their personal data.
  • To request the rectification of their data if they are inaccurate.
  • To request the deletion of their data if they are no longer necessary for the purposes for which they were collected or if they withdraw they consent.
  • To request the limitation of the processing of their data, in certain cases, in which case I will only keep them in accordance with the regulations in force.
  • To carry their data, which will be provided to themin a structured, commonly used or machine-readable format. It is only valid in certain cases.
  • To lodge a complaint with the Spanish Data Protection Agency or competent supervisory authority, if they believe that I have not dealt with them correctly.
  • To withdraw consent to any processing for which they have consented, at any time.

They can exercise their rights of access, rectification, cancellation and opposition by contacting:

All information received from the client, be it images, emails, texts, access data such as users and passwords, will be treated confidentially, and the transfer to third parties is strictly forbidden.

Confidential information shall not include information which is disclosed by agreement between the parties, information which is made public for the same reason, information which is required to be disclosed by law or by a court order of a competent authority, or information which is obtained by a third party who is not under any obligation of confidentiality. Both parties undertake to comply with the duty of confidentiality indefinitely.

Intellectual property and prohibitions

The contents available in each of the courses marketed on this website constitute a work of intellectual property whose rights correspond to the author of the training Ana Neira Sotelino, and are protected by international laws and conventions.

Any form of reproduction, distribution, public communication, transformation, making available and, in general, any other act of public exploitation of both the courses and their contents is prohibited without the express prior written consent of the author.

Any act by virtue of which users of the services or contents may exploit or make commercial use, directly or indirectly, in whole or in part, of any of the contents, images, forms, indexes and other formal expressions that form part of the formations without the prior written permission of the author is prohibited.

Specifically, but not exclusively, the acts of reproduction, distribution, exhibition, transmission, retransmission, broadcasting, emission in any form, storage in physical or logical supports, digitalisation or making available from databases other than those belonging to those authorised by the author, as well as their translation, are prohibited, adaptation, arrangement or any other transformation of said formations, images, forms, indexes and other formal expressions that are made available to users through the courses or contents, insofar as such acts are subject to the applicable legislation on intellectual, industrial or image protection property.

When we use excerpts from books and recordings in our courses, we do so for purely educational purposes and in accordance with the doctrine of (fair use)

Fair use is a jurisprudential criterion developed in the common law system, which allows limited use of protected material without requiring permission from the copyright owner, e.g. for academic or informational use. It allows the legal, unlicensed quotation or incorporation of protected material into another author’s work, subject to four conditions. (Wikipedia).

European Consumer Law

The European Commission has created the first European platform for dispute resolution in online commerce under the latest consumer law. In this respect, as the operator of an online sales platform, we have a duty to inform our users about the existence of an online platform for alternative dispute resolution.

To make use of the dispute resolution platform, the user should use the following link:

Jurisdiction and applicable law

Ana Neira Sotelino and THE USER shall be governed by Spanish law for the settlement of any dispute that may arise from access to or use of this website, and shall be subject to the Courts and Tribunals of the city of Pontevedra.